Terms Conditions + Privacy Policy

These terms and conditions (the "Terms and Conditions") govern the use of www.hausofsoul.com (the "Site"). This Site is owned and operated by Divine Alchemy Enterprise LLC. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property. All content published and made available on our Site is the property of Divine Alchemy Enterprise LLC and the Site's creators. This includes, but is not limited to images, text, logos, documents,
downloadable files and anything that contributes to the composition of our Site.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not
to:
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions,
we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to
take any legal steps necessary to prevent you from accessing our Site.

Accounts
When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account,
including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and
truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
- Apparel;
- Home decor;
- Spiritual tools + gifts;
- Digital prints;
- Consultations; and
- Books.
The following services are available on our Site:
- Spiritual counseling.
The services will be paid for in full when the services are ordered. We do not claim to be doctor's or physicians and thus any advice or recommendations take by a client is by their own choice and responsibility. The Site or Company is not liable for any damages or instances that may occur from counseling or services provided. These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions,
or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Payments
We accept the following payment methods on our Site:
- Credit Card;
- PayPal;
- Debit;
- Amazon Pay;
- Shopify Pay; and
- SHOP pay.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Please see shipping methods + details under our FAQs for Shipping information.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays. You will be required to pay delivery charges in addition to the price for the goods you purchase. If you purchase goods from us for delivery to a destination outside the United States your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds for Goods
Refund requests must be made within 10 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
- Good is broken;
- Good does not match description;
- Good is the wrong size;
- Purchaser changed their mind; or
- Good does not meet the purchaser's expectations.

Refunds do not apply to the following goods:
- Food + Drink items;
- Custom orders;
- Consultations or counseling services;
- Sale Items;
- Clearance Items; and
- Intimate Items.

Refunds for Services
We do not provide refunds for services sold on our Site.

The Return procedure for other goods following an approved refund is as follows:
- You can return all purchases up to 10 days from the date you receive them so long as items are unused and unopended. Please keep in mind that if you are returning an apparel item, it must be unworn, unwashed and undamaged. All other items may be refunded or returned if in appropriate condition. Returns will be inspected for approval prior to refund transaction. A return shipping fee will be deducted from your refund, based on your region. To begin a return
claim, please email us at info@hausofsoul.com with your order information to include name, order number and items to be returned or exchanged. For item exchanges, please allow time for the original return to be reviewed and processed prior to the shipment of your exchange. Pack your goods and attach the return label that was included in your package. Go to your nearest post office and pay the necessary postage.

Guarantees
The following guarantees apply to our Site:
- Our Guarantee is to provide you with a durable and beautiful apparel fit for a stellar soul.; and
- If you are unhappy with a product, please proceed with our return/refund protocol to rectify..

Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict
between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party
websites before using these sites.

Limitation of Liability
Divine Alchemy Enterprise LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Divine Alchemy Enterprise LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of Florida.

Additional Terms
- Expert Care Advice: It is recommended by the crew to wash your soulful apparel with a gentle cycle, preferably with garment graphics turned inside out. Typically cooler temperatures will preserve color and saturation. Haus of Soul is not responsible for damages to products following delivery and acceptance. Normal wear and tear on garments and accessories is not the responsibility of Haus of Soul and therefore is not covered under our return or refund policy.;
- Longer than normal shipping times: Please note deliveries are currently taking longer than usual.To check the status of your order, please reference your initial order email + status tracking link.

- You can order quickly and easily through HausofSoul.com. We accept and deliver orders within the United States and select international locations. For more information, see our International Shipments page. You must be at least 13 years of age to make an online purchase. For more information please see our Privacy Statement..

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these
Terms and Conditions will still be considered valid. 

Changes 

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a
notice on our Site.

The statements made on this website have not been evaluated by the Food & Drug Administration. Our products are not intended to diagnose, cure, or prevent any disease. If a condition persists, please contact your physician or health care provider. The information provided by this website or this company is not a substitute for a face-to-face consultation with a health care provider, and should not be construed as individual medical advice.